ISG is a computer software development firm that develops and implements interactive voice response (IVR) systems and software. ISG's FlexVP voice platform allows callers, using a touch-tone telephone, to interact with databases that reside either on a separate computer system or on the IVR system itself. 

ISG specializes in IVR applications for all types of managed care organizations (MCOs) such as: Health Maintenance Organization (HMO), Preferred Provider Organization (PPO), Healthcare Payor, Independent Provider Association (IPA), and Third Party Administrator (TPA). 

In addition, ISG acts as an IVR application service provider (ASP) for those companies looking to outsource the collection of survey and research data. ISG has performed customer satisfaction surveys, employee surveys, physician specific surveys, medical research data collection, and health plan member satisfaction surveys.

ISG also offers custom IVR development for those companies not in the healthcare market. Using our telephony experience ISG can help your company design, develop and implement IVR applications.

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